Highways England Company Limited (formerly the Highways Agency) is the publicly funded, government owned company that plans, designs, builds, operates and maintains more than 4,300 miles of motorway and major A-roads that form England’s strategic road network (SRN). As well as managing one of the world’s most advanced road networks, they provide information and assistance for four million road users who use it every day.

Highways England’s organisational structure is made up of service divisions within directorates. The vast majority of work is procured for the Operations and Major Projects & Capital Portfolio Directorates. Services relating to design, commercial, technology and innovation are also procured for other parts of Highways England including the Safety, Engineering and Standards (SES) directorate and the Information, Communication and Technology (ICT) team.

Highways England is currently funded by the Department of Transport through controlled five-year Road Investment Periods. Their commitments and deliverables are set out by the government in a Road Investment Strategy (RIS) that runs in parallel.  RIS1 will come to an end on 31 March 2020. The government is expected to confirm the figure for the next funding period following the general election in December.

Approximately 90% of this work will be outsourced for collaborative delivery by Highways England’s community of supply chain partners. The nature of the work undertaken by HE’s supply chain is extremely diverse and ranges from investment planning and economic analysis, through the full lifecycle of solution design and construction, into operating and maintaining the network and beyond into post-project evaluation and customer service management.  The supply chain also complements and enhances the 5,000 professionals Highways England employs by providing ancillary services such as organisational change, programme and commercial management, academic research and development and dispute resolution and insurance advice.

Click here to download Highways England’s Board & Executive structure chart.

Highways England is monitored by the Office of Rail and Road (ORR). Its role is to monitor Highways England’s performance and advise the Secretary of State for Transport on its compliance against the targets defined in the RIS.

Transport Focus (previously Passenger Focus) is the watchdog for Highways England; promoting and protecting the interests of users of the Strategic Road Network.

Highways England has three key imperatives that it is focused on as it delivers the Road Investment Strategy:

Safety – Download: Home Safe and Well Strategy

Customer Service – Download: Customer service strategy

Delivering the Road Investment Strategy –  Download: RIS 2015 – 2020

Key documents:

The Highways England Delivery Plan Update details work planned and priorities for 2019 to 2020.

The 2019 Annual Report details financial results and delivery progress in the year to 31 March 2019.

Part 3 – Benefits of Working with Highways England

If you would like further information, or to feedback on this guide, please e-mail SCD@highwaysengland.co.uk