Performance is measured through a standard framework and suppliers are expected to:

  • work collaboratively with National Highways, their stakeholders and other suppliers.
  • deliver on time and to cost, demonstrating year-on-year efficiency.
  • drive innovation and Lean ways of working.
  • align with National Highways’ imperatives, goals and values; focussing on achieving customer satisfaction in terms of safe roads, reliable journeys and informed travellers.
  • maintain National Highways’ positive reputation and high standards.
  • be transparent and vigilant in relation to fraud and conflict of interest in their business and extended supply chain.
  • provide a fair and equal workplace, and fight bullying and discrimination.
  • work together with supply chains to prevent modern slavery.
  • manage and deliver against all aspects of the contract, adhering to all appropriate legislation, including data protection obligations and supporting prompt payment initiatives.
  • support environmental priorities around consumption, production and sustainable communities.
  • highlight and share best practice across the business and with our extended supply chain.
  • employ fully qualified and registered operatives with relevant NHSS registration/skills cards. Link to the skills card guidance and registration
Sources of Information

Health, safety and wellbeing

Customer service

Leadership and collaboration

Efficiency and effectiveness

Equality, diversity and inclusion


Useful Learning and Development

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